Funding a Water Service Line Repair
If a problem occurs with your private water service line, MP&W staff will assist you in determining the cause of the problem and alternatives to remedy the situation. The cost to make such repairs is often a shock and many customers aren't prepared to handle the high costs of emergency repairs when their water service line is damaged or breaks.
- Water service home lines, from the connection at our water distribution main to the meter inside your home/building, are owned and maintained by individual property owners.
To protect yourself before an unfortunate situation should occur, MP&W has formed a partnership with Service Line Warranties of America (SLWA) to offer our customers coverage via a warranty program. Their warranty program can cover the cost of expensive service line repairs.
Service Line Warranties of America offers warranty programs for water service line and sewer line damage or failure. SLWA is an independent company and MP&W receives NO benefit from them or the insurance/warranty products they sell. Based on reference checks with other communities who offer the program, we can confirm that SLWA is reputable and endorsed by the National League of Cities. SLWA uses the services of local contractors (where available) for repair and replacement of water and sewer service lines.
SLWA will periodically contact our customers to make them aware of the warranty program. The decision to enroll in the program is strictly up to you. If you enroll in a SLWA warranty program, they will bill you, and you will contact them if repairs are needed at 1-844-257-8795.
Additionally, we can provide some help through our Utility Loan Program. In the event of a water service line repair, customers can borrow up to $3,000 for repair costs, subject to previous credit experience with us. This is an interest-free loan with monthly payments added to your bill and repaid over 12-18 months.
From experience, we know how difficult it is for customers who have had unexpected damage or failure of their water service lines, and through this relationship with SLWA and implementation of our Utility Loan Program, our hope is to provide you with options to meet unexpected maintenance and repairs.
It's important to recognize that portions of the Muscatine municipal water system, as well as private water service lines can be well over 100 years old. MP&W's comprehensive, ongoing plan to upgrade or replace water distribution mains will help reduce the occurrence of water main breaks. As that work is completed, some private water service lines are also being replaced, which will further strengthen water infrastructure systematically, city-wide.