New Residential Service
At MP&W, Our Energy is Devoted to You!

Note: The following Electric, Water, Cable Television, and Internet services are available only to homes in and around the Muscatine, Iowa area. To find out more about availability, contact us at (563) 263-2631.

We will need the following information to process your request for new service. To sign up for new service, you may either fill out and submit the form below or contact an MP&W Customer Services Representative at (563) 263-2631.

Sign Up for New Service
* Required Fields Secure Transaction
I would like to sign up for the following service(s):

Electric Water MPW Digital TV Machlink Internet
* First Name
Middle Name or Initial
* Last Name
* Date of Birth (MM/DD/YYYY)
* Email
* Social Security Number
- -
* Contact Phone Number
- -
* Beginning Date of New Service
/ /
Employer Name
Work Phone Number
- -

* Service Address
Apt#
* City
*State
* Zip
Mailing Address (if different)
Apt#
City
State
Zip
Previous Address
Apt#
City
State
Zip

Renting?
Landlord's Name
Landlord's Home Phone
- -
Landlord's Work Phone
- -

For Landlords Only
If this is a rental property, service instructions when tenant moves out:


Other Adults in Household?
Name
Employer Name
Social Security Number
- -
Work Phone
- -

Nearest Relative (not living with you)?
Name
  Phone Number
- -
Relation
Address
Apt#
City
State
Zip
MP&W Electric and Water

*Access to Meters
I am not signing up for Electric or Water services:

I am signing up for Electric and/or Water services.

Due to severe winter weather, your water and/or electric meters are located in the house to prevent freezing. To start your service, we will need to access your meter(s). Please give instructions on how we can get into your house. For example, would you like us to call and make an appointment so somebody can be home? Or, will you leave a key in a certain location? Or, will a particular door be unlocked? Please advise:

What is your main source of heat? Gas Electric Propane Other
How is your water heated? Gas Electric Propane Other

MPW Digital TV
To sign up for service, select a Digital Service Package (your best value choice!) or Basic service option. To learn more about MPW Digital TV, click here! (Note: MPW Digital TV is only available in Muscatine and Fruitland Iowa, and certain surrounding areas.)

Digital Service Packages
All Packages include Basic, Select, and Preferred level channels as indicated. These packages also include access to Galaxie Music, Free On Demand, Video On Demand, Pay Per View movies and events, and an Interactive On-Screen Guide with rental of a Standard, HD, or HD/DVR Box. All packages require monthly rental of a Digital Adapter, Standard, HD, or HD/DVR Box for each TV that will receive any digital products and/or services.
Select Package Monthly HBO Cinemax Showtime & TMC Starz & Encore Encore
Ultimate $116.99*/121.99*  
Includes up to 327 all-digital channels, all Basic, Select and Preferred channels, access to HD channels, Galaxie Music Channels, Interactive on-screen display, On Demand & Pay Per View movies/events plus all four Premium Network suites (includes HBO, Cinemax, Showtime/The Movie Channel, and Starz/Encore). 1,2,4
Preferred Plus 3 $105.99*/110.99*  
Includes up to 314 all-digital channels, all Basic, Select and Preferred channels, access to HD channels, Galaxie Music Channels, Interactive on-screen display, On Demand & Pay Per View movies/events plus your choice of three Premium Network suites (choose 3 from HBO, Cinemax, Showtime/The Movie Channel, and Starz/Encore by checking the boxes above). 1,2,4
Preferred Plus 2 $97.99*/102.99*  
Includes up to 301 all-digital channels, all Basic, Select and Preferred channels, access to HD channels, Galaxie Music Channels, Interactive on-screen display, On Demand & Pay Per View movies/events and your choice of two Premium Network suites (choose 2 from HBO, Cinemax, Showtime/The Movie Channel, and Starz/Encore by checking the boxes above). 1,2,4
Preferred Plus 1 $85.99*/90.99*  
Includes up to 286 all-digital channels, all Basic, Select and Preferred channels, access to HD channels, Galaxie Music Channels, Interactive on-screen display, On Demand & Pay Per View movies/events and your choice of one Premium Network suite (choose 1 from of HBO, Cinemax, Showtime/The Movie Channel, and Starz/Encore by checking a box above). 1,2,4
Preferred Xtra $74.99*/79.99*        
Includes up to 277 all-digital channels, all Basic, Select and Preferred channels, access to HD channels Galaxie Music Channels, Interactive on-screen display, On Demand & Pay Per View movies/events, Includes the Encore Premium Network suite, 1,2,4
Preferred $69.99*/74.99*          
Includes up to 263 all-digital channels, all Basic, Select and Preferred channels, access to HD channels, Galaxie Music Channels, Interactive on-screen display, and On Demand & Pay Per View movies/events. 1,2,4
Select $58.99*/63.99*          

Includes up to 214 all-digital channels, All Select and Basic channels, access to Select HD channels, Galaxie Music Channels, Interactive on-screen display, and On Demand & Pay Per View movies/events. 1,2,4


* Lower price is effective for customers who subscribe to both MachLink® Internet and MPW Digital TV services. MPW Digital TV Basic Cable and MachLink® Lite services do NOT qualify for the bundled discount. A one-time Basic Standard Installation charge may apply. Other restrictions may apply.


Premium Channels
Click on these logos to learn more about the premium network packages we offer:

Basic Service Option
You must sign up for Basic service in order to sign up for anything else. To learn more about our Basic service, click here!

MPW Digital TV HD
MPW Digital TV HD subscribers receive up to 68 channels for free with Select service and 81 for Preferred service or above. MPW Digital TV HD requires a High-Definition television set and a monthly rental of an HD/DVR or HD Box for each television that will receive HD programming. In order to receive premium network HD programming, you must subscribe to the premium suite associated with the HD premium network. For only $4.49/month, subscribers can add HD Plus, which is three more HD channels (HDNet Movies, Universal HD, and Smithsonian Channel).

MPW Digital TV On Demand
MPW Digital TV On Demand is a subscription service that gives you the option to watch what programming you want from our On Demand choices when you want. All MPW Digital TV On Demand subscriptions require a monthly rental of a Standard, HD or HD/DVR Box for each television that will receive the digital service.

Price Pledge
Sign up for our Price Pledge Guarantee and your cost for bundled MPW Digital TV and MachLink high-speed Internet packages won’t change for two years! Customers will get 24 months of an exciting and diverse channel line up, free HD, and true On Demand as well as the fastest Internet connection available to your home …all at a locked-in price. You have our pledge on it. Guaranteed! Some restrictions apply. For more information about Price Pledge, click here.

NFL RedZone
Watch every touchdown from every game all on one channel with NFL RedZone. Available on Sunday afternoons during the NFL season, NFL RedZone, produced by NFL Network, whips around every NFL game on Sunday afternoons delivering the touchdowns and most exciting moments as they happen and in high definition. This service is available for a one-time charge of $42/season that automatically renews each year. A subscription to MPW Digital TV Preferred level of service and a Standard, HD, or HD/DVR Box is required. For more information about NFL RedZone, click here.

Select Cable Monthly Charge
Basic Cable - Minimum required service.  Up to 82 all-digital channels, includes 50 Galaxie Music Channels, and On Demand. 1 $23.99*
MPWLatino1 (16 of the most popular Latino channels.) Click Here for more information about this valuable service.
$9.99
HD Plus (3 channels - HDNet Movies, Universal HD, and the Smithsonian Channel) $4.49
WWE 24/7 on Demand1 (Your 24 hour/7 day a week wrestling channel) $8.99
Disney Family Movies1 (Family-friendly feature movies, shorts, featurettes and bonus materials from Disney, at your fingertips.) $5.99
NFL RedZone3 (Covers every NFL game on Sunday afternoons delivering the touchdowns and most exciting moments as they happen.) $42/season

Select Multi-Room DVR Monthly Charge

Watch, record and delete programs on your DVR from up to 4 different rooms.  Watch different programs or recordings in different rooms at the same time. Start watching a live or recorded program in one room and finish it in another – from the same spot youleft off. A one-time $9.95 installation fee will apply.

$2.99*

1 A Standard, HD, or HD/DVR Box is required for each television to receive Galaxie Music, MPWLatino, Premium Networks, On Demand, Pay Per View, and the interactive on-screen guide. A Digital Adapter will receive any other digital channels. 2 Requires monthly rental of an HD/DVR or HD Box for each television that will receive HD programming. In order to receive premium network HD programming, you must subscribe to the premium suite associated with the HD premium network. 3 Requires subscription to Preferred level of service. NFL RedZone and NFL RedZone HD are available for an additional fee and only are available on Sundays during the NFL season. A Standard, HD, or HD/DVR Box is required for each television that will receive NFL RedZone. The subscription to NFL RedZone will renew automatically at the beginning of each NFL season. 4 Requires subscription to any MPW Digital TV digital service. In order to receive HBO On Demand and/or Starz /Encore On Demand, you must subscribe to either the HBO and/or Starz/Encore premium service. 

* Lower price is effective for customers who subscribe to both MachLink® Internet and MPW Digital TV services. MPW Digital TV Basic Cable and MachLink® Lite services do NOT qualify for the bundled discount. A one-time Basic Standard Installation charge may apply. Other restrictions may apply.

MachLink® High Speed Internet Service
MachLink® high-speed Internet service is available only in certain areas of eastern Iowa. (See service territory map.) Learn more about MachLink® - the fastest Internet available to your home.

To sign up, choose from one of our many service options below:

Cable-modem
Cable-modem Internet service is available to homes in and around Muscatine and Fruitland, Iowa that have access to MPW Digital TV services.

Standard Installation: $40.00
Drop/Bury Installation: $50.00
Select Service Monthly Charge
MachLink® Xtreme**
(speeds up to 20.0Mbps/5.0Mbps)
$65.99
MachLink® Nitro**
(speeds up to 10.0Mbps/3.0Mbps)
$55.99
MachLink® Turbo**
(speeds up to 5.0Mbps/1.0Mbps)
$45.99
MachLink® Lite**
(speeds up to 512kbps/256kbps)
$24.99

**A $3.00 per month cable modem fee will apply for all MachLink® customers.


MachLink® WiFi @ Home
MachLink® WiFi @ Home is recommended for use with MachLink® Turbo service (with download/upload speeds of 5.0mbps/1.0mbps) or greater. Other restrictions may apply.

Select Service Monthly Charge
MachLink® WiFi @ Home $8.49*

* Installation of the MachLink WiFi @ Home service is a minimum $9.95 fee. See details about this service.

WiMax
MachLink WiMax Internet Service is available for those living in Muscatine County, Louisa County, Rock Island County and Mercer County.  (Click to see coverage map)  MachLink WiMax operates on a Registered Frequency: protected from open networks.    Our WiMax Network will provide greater broad band access where cabled Internet service is not currently available.*

Monthly Service Options & Fees

Max Speed (up to) Basic Service (Monthly Rate) Warranty Plus (Monthly Rate)
4mbps/2mbps $75.00 $9.99
3mbps/1.5mbps $65.00
2mbps/1mbps $50.00

Schedule a Free Pre-Installation Site Survey

I would like to receive MachLink® WiMax service. Please contact me so that I can schedule a free pre-installation site survey.

Installation & Equipment Costs

Pre-Installation Site Survey: FREE
Installation Fee: $99.95

Residential Cable Wire Protection Program
See details for a more thorough explanation of this service.

Select Cable Wire Protection Monthly Charge
MP&W maintains transmission lines to your home. Wiring issues within your home are the customer’s responsibility and repairs by MP&W are fee-based. Through the Residential Cable Wire Protection program, MP&W technicians will locate and repair wiring problems and even make minor adjustments to customer-owned equipment at no charge. Click Here for more information about this valuable service. $2.99

Note: All prices subject to change



Service Call and Billing Arrangements
In order to finalize the set up of your account, you may be contacted by an MP&W Customer Services Representative.
What is the best time to call?
Preferred Telephone No.
- -

*Do you have a dog in the yard? Yes No
The city of Muscatine offers a discount on waste water and sanitation charges to senior citizens, 65 years old or older. For more information, or to sign up for this discount, please contact City Hall, 215 Sycamore, (563)264-1550.
Payment Options

Would you like to have a Customer Services Representative call you about automatic payments?:
Yes No
Would you like to have a Customer Services Representative call you about online billing?:
Yes No
Budget Billing Would you be interested in speaking with a Customer Services Representative about budget billing?
Yes No
Service Disconnect Notice If you wish to designate a person or agency to receive a copy of any notice to disconnect service resulting from non-payment of a bill or deposit, you may do so in the following space:
Name
Address
Apt#
City
State
Zip

Project Share / Green Muscatine
In addition to my monthly bill, I wish to donate the following amount (click on the links below to see more about each program):
Project Share
Project Share (PS) is a voluntary energy assistance program designed to help less fortunate people in Muscatine pay their wintertime utility bills.
Green Muscatine
This money will be used to support solar and wind alternative energy initiatives as part of the Green Muscatine renewable energy program. I understand that my commitment is for one year, and will continue on an annual basis until I provide written notification that I wish to end my participation in this program.

Additional Comments
Use this space to indicate anything else we need to know in order to establish your service and set up your billing account:

* Credit
A deposit is required unless previous acceptable credit is established. A letter of credit from a prior similar utility is acceptable. If you have been an MP&W customer within the last three years, we will use MP&W records.
I will provide MP&W a letter of credit. Yes No I am a former MP&W customer
*Terms and Conditions of Service
The applicant makes application to the Board of Water, Electric and Communications Trustees of Muscatine, Iowa, for service of the class or classes indicated and at the premises described. The applicant agrees to the following conditions of service (click here for a printable version of the Terms and Conditions):



By submitting this application, I understand that I am agreeing to these listed terms and conditions of service.
Yes No