2017 Annual Report
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EXCERPT: Muscatine Power and Water (MP&W) is a municipal utility driven by service; service to our customer-owners, and to our
community. The Utility continues to make a positive difference in Muscatine and the surrounding areas it serves by supplying safe and reliable electric, water and communications services at competitive rates. Because our employees are friends, family and neighbors serving friends, family and neighbors, utility services are provided with exceptional customer service. In a world of utilities that are often driven by the bottom line, MP&W is different; placing the customer at the forefront of the business model.
--2017 Annual Report - page 3