Covid-19 Alerts

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MPW Coronavirus Disease (COVID-19) Alerts

Statement:

To our valued customers: We want you to know that the safety and health of customers, employees, vendors, and our community is always a top priority at Muscatine Power and Water (MPW). With guidance from our local health officials and government leaders we will act thoughtfully and diligently to mitigate the risk of spread of the COVID-19 virus.

MPW will continue to monitor the COVID-19 information provided by our health officials and WILL COMMUNICATE ANY OPERATIONAL CHANGES VIA THIS PAGE, FACEBOOK AND/OR EMAIL should they become necessary. We will continue to do what is right for our customers, employees and the community and are hopeful this is a temporary situation. For the most current updates regarding the virus in Iowa, please visit the Iowa Dept. of Public Health

As always, our team will continue to work to deliver the services you count on. As we take these necessary precautions and put our preparedness plan into action, the health and safety of every one of our team members, our customer/owners and our entire community remains a strong focus, and we stand ready to serve you all.

IMPORTANT ANNOUNCEMENTS:

April 29, 2020

In an effort to continue support for our community's local needs, MPW's Board approved the recommendation to postpone the April 1 Water and TV/Video rate adjustments another month. These adjustments will now take effect on June 1, 2020. 

We will continue to work with customers who are impacted by COVID-19 and having difficulty paying their utility bill- please maintain contact with our staff about your status.

April 27, 2020


A reminder of options available to MPW customers and the community during COVID-19:

  • Struggling to pay your MPW bill?  We understand.  Please keep us updated on your status.  Our customer service representatives are happy to help and work with you; call 263-2631, option 3.
  • ​​Many FREE preview options for MPW TV customers can be found here; some programmers are extending their free preview periods.  This page is updated frequently with new additions and preview date extensions.
  • Free public WiFi hotspots are available at Jefferson and Franklin school parking lots and in the student housing parking lot at MCC (don’t forget to practice social distancing).  
  • In an effort to keep our customers safe, we’ve made TV, Internet and Router self-installs available when possible.  If technicians have to enter your home, they will be wearing respirators for customer and worker protection.  Call 263-2631, option 2 to learn more.
  • MPW’s Board of Trustees approved a recommendation to postpone the April 1 water, and TV/video rate adjustments to May 1, 2020.  Details here.
  • Meter readings can be submitted online.  We appreciate customers helping us during COVID-19 so that billings are based on actual usage.  Pictures of the meter work, too!  Read instructions
April 6, 2020

Just a reminder and request to PLEASE practice social distancing, staying a minimum of 6 ft away from others. This also applies to all the workers whose jobs are in the public on our behalf – we appreciate you!
If you have an in-home appointment (with anyone) and are sick, please reschedule. Give folks who come to your home ample space when they're in your residence. With so many people working in the public performing essential work, we hope you'll be part of the community effort to help flatten the curve and speed the recovery with the guidelines set forth by the CDC.

April 1, 2020

No Fooling!

In another step we can take to help our customers - family, friends, and neighbors during this difficult time, MPW's Board of Directors approved a recommendation to postpone the April 1 Water and TV/Video rate adjustments until May 1, 2020. Read More

March 31, 2020

MPW is here to help.  If you're in need, we're now temporarily providing 2 free WiFi access points in the student housing parking lot of Muscatine Community College and at Pearl City Station, (red brick building on the Muscatine River Front).  Please see our Facebook post for details.  We appreciate this partnership with MCC to allow people to park in their lot to access WiFi during this challenging time.
Update April 7, 2020: Due to flooding on the riverfront, the Pearl City Station wifi access point has been moved to the Jefferson School parking lot.

March 27, 2020

Submit Your Meter Readings:

MPW personnel will temporarily suspend reading meters during the COVID-19 pandemic when the meter is located inside the physical property and/or if a meter can't be read remotely. At this time, we are asking for customers to assist us by submitting their meter readings, instructions can be found here. If no meter reading is submitted, MPW will estimate usage and a true-up will occur once meter readings resume.

Meter readings can be submitted via email to onlinecs@mpw.org, helpdesk@machlink.com, via our website, or by phoning us at 563-263-2631, option 2 or 3.  Thank you for your assistance!

March 23, 2020

New Channels Available At No Extra Cost to All MachLink TV Subscribers  (new updates added 5/27/20)

March 22, 2020

Customer Notice: MPW Implements Additional Staffing Actions to Safely Ensure Continuity of Essential Utility Services

March 19, 2020

Customer Notice: MPW Suspends Disconnects for Non-Payment, Waives Late Fees During COVID-19 Outbreak

March 17, 2020

In keeping with our commitment to safely and reliably deliver the power, water, and communications services our customers expect, MPW is responding and preparing to ensure we'll continue to be here for you as COVID-19 (Coronavirus) affects a growing number of people and surrounding communities.

We've experienced emergencies in the past, continually prepare for them, and have a strong track record of ensuring our community has the services they need in times of crisis. In an effort to continue to meet customer needs, here are some things that are changing:

COVID-19 UPDATES

  • For our most recent, detailed updates impacting MPW customers, PLEASE COME BACK TO THIS PAGE (www.mpw.org/covid19alerts).

LOBBY USE

  • Our Lobby Will Be CLOSED as of Wednesday, 3/18 at 8am. The Drive-Thru Remains Open.
    • You'll find various ways to continue to do business with us remotely at the bottom of this email.

APPOINTMENTS, INSTALLATIONS and VISITS

  • For the protection of our customers and our employees, we will try to avoid in-home/face-to-face appointments.
  • Existing, non-emergency appointments are being rescheduled.
  • Self-installation options are available and can be discussed with customer service.
  • We encourage you to do business with us over the phone, internet, email or mail.
  • In-home meter readings will temporarily be suspended. You may submit your meter reading via our website or by returning the card that is left at your home. See Step 2 online for detailed instructions.

INTERNET SERVICE

  • Internet demand has greatly increased.  We are monitoring our network to ensure internet service is available to all of our customers.  For details, please come back to this page or follow our Facebook page for updates.

As always, our team will continue to work to deliver the services you count on. As we take these necessary precautions and put our preparedness plan into action, the health and safety of every one of our team members, our customer/owners and our entire community remains a strong focus, and we stand ready to serve you all.

Sincerely,
Muscatine Power and Water

Communication Options:

Alternate ways to pay your bill:

  • Online
  • Mailing your payment
  • Phone us at 563-263-2631, option 1