Remote Assistance

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Desktop support is a feature from the MP&W HelpDesk that allows a technician to remotely and securely view a customer’s computer screen to aid in troubleshooting MP&W communication services such as email set-up. To use this feature, please contact the HelpDesk at 563-263-2631, option 2 for troubleshooting and to obtain the necessary 6-digit code. The HelpDesk is available 365 days/year from 6am to midnight.

Enter your 6-digit code
Enter your 6-digit code

HelpDesk

(563) 263-2631

Call us with MachLink TV and Internet questions or concerns, 7 days a week, 6 a.m. to midnight (On-call midnight to 6 a.m.).

HelpDesk Online

Business Hours

(Lobby/Drive-Thru)
Monday – Friday
8:00 a.m. – 5:00 p.m.
Phone (563) 263-2631
FAX (563) 262-3373

After hours support is available 7 days a week.

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Muscatine Power and Water
3205 Cedar Street
Muscatine, Iowa 52761
563.263.2631

Open Monday - Friday 8am - 5pm
Helpdesk: 7days/week 6am - midnight
OnCall: Midnight - 6am

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