Frequently Asked Questions
Have a question? Search our database or review frequently asked questions by clicking on one of the category icons below. If you don't find what you're looking for, please get in touch with us.
General Fiber Questions
"Fiber" refers to fiber-optic cable, which is made from flexible glass. It's ideal for delivering the fastest, most reliable information and entertainment services to homes and businesses. We've been running new fiber throughout the Muscatine community- to both our residential and business-class customers. Lightning fast internet, feature-rich internet protocol television (IPTV) and reliable telephone service is coming soon. Not a customer of ours? We'd like to get you connected, too! Contact our HelpDesk at 263-2631 today.
Fiber is state-of-the-art! It is able to deliver superior download speeds plus the higher upload speeds customers want. Fiber is also resistant to wear and tear so it will last much longer with lower maintenance. Studies have also shown fiber availability makes communities more attractive to new businesses as well as families, and can actually lead to increased property values!
Lightspeed fast - literally!! Fiber transfers data using light and is capable of "gigabit " speed (1000 Mbps). Gigabit is 100 times faster than our most common speed today. You can review our download speed table to see how fast different files can be delivered. Are you on the right internet package for your needs? Contact our HelpDesk today at 263-2631!
Gigabit speed will be an option available to everyone on the new all fiber network. MP&W will continue to offer a variety of speed options designed to fit your individual need and budget. Are you ready for all the advantages that fiber offers? Contact our HelpDesk at 263-2631.
MP&W is upgrading older network infrastructure with fiber because it's better, requires less maintenance, and it will eliminate electronics currently required in the field which can fail. When completed, fiber will be the only option and that means Muscatine will reap the benefits enjoyed by the growing number of progressive, 100% fiber-rich communities around the world. All existing digital tv & internet customers will be transitioned to fiber who wish to maintain their TV and internet service.
In most cases, you will be able to keep your current services. They will just be delivered in a different, better way with more features and conveniences. If our service options change, they will only improve. In cases where wiring or equipment needs to be changed, we will provide you with options that best fit your needs!
At this time, we don't have plans to expand beyond where we currently deliver services. If your subdivision does not currently receive our services and you are interested, there are ways to make that happen. Please contact our HelpDesk at 263-2631.
System construction began in Spring 2017 and the first customer installations have begun at this time. We expect to have all our current customers installed by the end of 2018. To receive important updates, sign up for FIBER FANS today!
First installations have begun and are moving from neighborhood to neighborhood. If you miss out, scheduling your installation during the second period for a single home or business may result in a longer wait time due to expected demand. You can view where installation is currently taking place and which neighborhoods have been completed here.
If you are a TV or Internet customer now, we will attempt to contact you prior to your neighborhood's installation period. If you aren't a customer now but are interested in fiber services, sign up for TV or internet services today! Bundle for an even better deal. Contact our HelpDesk at 263-2631.
If your service is currently run underground on your property, it should remain underground. If your electric service was recently converted to underground and conduit was installed for your communication service, your fiber service will likely get converted to underground as well.
No, but WiMAX customers should look forward to our new MachLink Air LTE service coming in 2017.
Absolutely! Your new service and equipment offers enhanced features and benefits and is very different from our current set-top boxes and modems. We will make education available for our customers through our website, Customer Service & HelpDesk representatives, and installers. We will also host community training events (to be determined). To receive important updates, sign up for FIBER FANS today! We are always happy to help.
Fiber is state-of-the-art! It truly is the next generation of information and entertainment delivery service and it will put the Muscatine area way ahead of other “non-fiber” communities in the United States. While nothing can be said to be “future-proof”, fiber will make us as “future-ready” as possible.
Having fiber to deliver our signals will allow us to upgrad video equipment and technology in more advanced ways than our existing video delivery system. New, smaller, more powerful and feature-rich set-top boxes will be rolled out to all customers. As always, MP&W will provide you with options to match your needs and new features and benefits will be available.
CableCards are older technology that will no longer be needed. You will need a new set-top box for each television. MP&W will provide you with options to match your needs and we will even collect your CableCard after your fiber installation.
No. The number of televisions you connect in your home is up to you. To take complete advantage of the new fiber system, additional equipment may be required depending on the number of TV sets and set locations. Additional costs could be associated with providing service to your devices but MP&W can hook up everything you need!
As programming becomes available to us from content providers, you bet! There is currently limited 4k programming available. Remember, a 4k capable television will also be needed.
Legacy (Digital) TV
Yes! You can review our all of our promotions here. We frequently offer promotions for both new and existing customers. Additionally, we always have our Referral Rewards program that allows you to save on your MP&W bill.
Remote control models and guides can be found here.
Because IPTV via Fiber is a new technology, once you’ve switched, you will no longer have access to the DVR recordings on any of your old digital boxes. As a helpful reminder, we recommend you view all your DVR content BEFORE switching to Fiber, and if you had series recordings set up on your old box, make a list ahead of time or take a picture of your list and save it for reference so you can set them up on the new one.
Two quick ways to access your current DVR content:
- Press the green button labeled "LIST". This takes you directly to your actual DVR recordings.
- Or, press the "MENU" button, then select the "DVR" icon on your on-screen guide. You will then have the option to view "YOUR RECORDINGS" or go to "SERIES RECORDINGS" on your on-screen guide.
Great news: If you are continuiing your DVR subscription, each of your new boxes will be DVR-enabled when you receive them and you'll have 500GB total of safe, off-site storage! Additional storage space will be available if you need it.
Multi-Room DVR is a networked service where one DVR box is networked to other Multi-Room capable boxes. It allows you to watch, record and delete programs on your DVR from any of the rooms with the networked boxes.
Up to 4 TV's can be networked with our Multi-Room DVR service.
One qualifying Multi-Room capable DVR box and at least 1 other Multi-Room capable box is required.
Yes! Currently our system allows two HD/DVR boxes per Multi-Room DVR network.
You can record 2 shows per DVR box while watching recorded programs on up to 3 networked TV's.
The powerful bookmarking capability allows you to resume watching a program in another room without missing anything in between. Note: This feature is only available when moving from client box to client box.
You can record 2 shows at the same time per DVR box in your home.
The black DVR box (DCX3400 or DCX3500) along with the small HD only box is required for Multi-Room DVR service. If the model number printed on the front of the box ends with a “-M” the box is Multi-Room capable.
Yes, there is a $2.99 per month for Legacy Multi-Room DVR service and $11.99 per month for Fiber Multi-Room DVR service.
To ensure network functionality, all Multi-Room networks must be installed by an MPW TV Technician. At that time an on-site evaluation will be performed to ensure proper cabling is present and to determine the layout of your network. A one-time $9.95 installation fee is charged to set up a Legacy (Digital) Multi-Room DVR network.
The following remote control steps are required to setup a Legacy (Digital TV) remote DVR recording: Menu>DVR>OK>Menu>Schedule a new Recording. To determine if you have a Legacy or Fiber remote, click here.
From your Legacy (Digital TV) remote control, click Menu>DVR>OK>Menu>Delete Recording. To determine if you have a Legacy or Fiber remote, click here.
To ensure network functionality is maintained, all Multi-Room network modifications should only be performed by an MPW Digital TV Technician.
At this time, TiVo boxes are not supported in Multi-Room DVR service.
Non-DVR box (starting) – Menu>DVR>OK>Menu>Pause Live TV Non-DVR box(resume) – Menu>DVR>*Highlight paused program>OK>Play>OK>Resume from follow-me bookmark.
|Model ||Drive Size* ||Estimated Recording Hours |
|Standard Digital Channels ||HDTV Channels |
|DCT6412 ||120GB ||25 to 50 ||8 to 12 |
|DCH6416 ||160GB ||55 to 100 ||14 to 21 |
|DCX3400 ||250GB ||80 to 150 ||20 to 30 |
|DCX3501 ||500GB ||160 to 300 ||40 to 60 |
*These capacities are based on recording digital MPEG-2 video. A recording of a video program that is broadcast in digital MPEG-4 format requires approximately half the disk space.
Apps & Advanced Features
WatchTVEverywhere is a unique and exciting service you can use to watch TV online through various TV providers on a variety of devices such as laptops, mobile phones, or tablets. To view instructions on how to use this with active MP&W TV service click here.
WatchTVEverywhere is FREE with active MP&W TV service. To learn more about what this service can do, click here.
Stingray Music is FREE with your MP&W TV service. You can select channels directly from your TV to listen to music, but the best part about Stingray Music is that it replaces the need for other paid music services when you download and use the Stingray Music app. You can download the app from the Google Play Store for Android devices or from iTunes for Apple devices.
These exciting advanced features are part of our Fiber TV service. Restart allows you to restart a program from the beginning, whether you have DVR enabled or not. Catch-Up is a companion feature that allows you to view select programs from earlier in the week. To view how to access and use these features, click here.
Fiber enhances our lives and our community! It will deliver your Internet like never before and will take your TV viewing to new levels with Internet Protocol Television (IPTV)! And get ready for the addition of quality local and long distance telephone service from your local customer-owned Utility. Services like gaming, home automation and security, energy management, and medical applications will all benefit, too!
Fiber also means that homes and businesses will be able to handle dozens of internet hungry devices – smartphones, tablets, game consoles, etc. – at the same time without network slow down! Our HelpDesk is ready to answer your questions about how fiber will benefit you. Call 263-2631 for details.
Yes! You'll receive a NEW gateway device that is fiber compatible that will replace your cable modem.
All modems currently attached to MP&W's MachLink® Internet Service will be obsolete. They will need to be replaced with one of MP&W's new gateway devices. We apologize for this unavoidable change but you'll love your new service!
Probably not, but there may be exceptions. Your existing wireless router — whether provided by MP&W's WiFi@Home service or not — will continue to operate. Be aware that older routers, and those that have not maintained firmware updates may limit your connection and you won't get the fastest fiber speeds possible. Contact our HelpDesk at 263-2631 to learn about how your home network can be ‘gig-ready' when we install your fiber service or to discuss all available levels of MachLink Fiber Internet service.
No. To provide the state-of-the-art fiber experience Muscatine deserves, except for (wired or wireless) routers, MP&W will not permit customer-owned equipment to be used on our network. Do not purchase any 3rd party set-top boxes or cable modems.
MP&W installers will replace all existing equipment (except wired or wireless routers) at the time of home installation. We apologize for the inconvenience replacing your in-home equipment may cause.
We are excited to offer this new, 100% fiber delivery system to our customers. If you are not currently a MachLink Internet subscriber, call 263-2631 to sign-up now and be included in the first wave of fiber installations!
MachLink Cable Modem Internet access is provided over the same, state-of-the-art, hybrid fiber coaxial (HFC) system that delivers MPW Digital TV throughout the City of Muscatine. (MPW Digital TV and MachLink are both products of Muscatine Power & Water.) We have installed special cable modem equipment at our cable TV facility that sends and receives Internet data along with MPW Digital TV signals. The Internet signal does not affect the television channels. You can watch MPW Digital TV and use high speed MachLink Internet service at the same time.
Yes, as long as you are within the MPW Digital TV service area. You don't have to subscribe to MPW Digital TV to sign up for MachLink Cable Modem Internet access.
When a device is assigned a static IP address, it does not change. The device always has the same IP address. When a device is assigned a dynamic IP address, the IP address changes over time.
Static IP addresses make integration with your company's established network easy.
Net Neutrality is a complex issue that affects Internet users worldwide. While the recent FCC rulings apply only to American Internet users, we are not the first nation grappling with the issue. This article, How is Net Neutrality Working for the Countries That Have It? explains how it's been working for other countries.
For Muscatine residents using MP&W's MachLink® Internet service, net neutrality in its most basic form has been something of a given for years. As a standard practice, MP&W does not block, throttle, or discriminate among Internet data types and we do not profit from fees charged for traffic prioritization. Therefore, we do not expect to see any changes to the way MP&W handles Internet traffic in the near future. Should the FCC modify it's ruling and require ISPs like MP&W to take some sort of action, we will examine all available options at that time and notify our customer-owners of any modifications to our network that would impact their service.
MP&W's Stance On Net Neutrality
MP&W is a strong supporter of net neutrality and an open Internet. However, like many other Internet service providers (ISPs), we are opposed to the changes enacted by the FCC to classify the Internet as a utility under Title II of the Communications Act.
- Now that the FCC has acted, what will MP&W do? MP&W has and always will comply with any and all FCC rulings.
- Isn't the government just protecting consumers and making it equal for all users? As a smaller ISP, we do not have an incentive to restrict the openness of the Internet. We compete for customers and have no desire to interfere with their internet experience. MP&W follows the FCC's 2005 Open Internet principles and does not block, throttle, or discrimiate among types of internet traffic, nor do we charge internet edge providers for priority delivery on our networks.
- But aren't you just trying to penalize Netflix, Amazon, and Hulu? Small ISPs, including MP&W, are not in a position to demand payments from the major streaming services for preferential treatment for their services. In fact, because of our size, we have to work extra hard to enter into contracts for settlement-free caching and peering arrangements with major corporations.
- Doesn't someone have to keep an eye on these corporations? In the past, the FCC has relied upon previous regulations, such as those in Sections 201, 202, and 208) to impose rate regulations. The reclassification of the Internet as a utility will mean increased costs for providers for compliance efforts. These costs may eventually mean higher rates for consumers.
- If you're not doing anything wrong why worry?We are not concerned with net neutrality principles that are beneficial to all. We are concerned with the consequences of this reclassification – especially those consequences outside the FCC’s control. It is possible that this change will harm our ability to fund and deploy broadband throughout the community without any benefits for consumers. MP&W and other ISPs our size are not the problem and we believe the FCC should treat them accordingly.
- When is all this going to happen? The FCC ruling on net neutrality is certain to be litigated by a number of ISPs. It will likely be years before a final ruling is issued and goes into effect.
Learn More About Net Neutrality:
MachLink AIR Fixed Wireless
Yes. A signed 24 month service agreement is required before your service will be installed. Early termination fees (up to $250) will apply.
For new customers only, a one-time 24 month price freeze will accompany your initial service agreement. After the 24 month service agreement ends, customers will be billed monthly at the going rate.
After the initial 24 month service agreement ends, customers will be billed monthly at the going rate.
Prior to installation, a free site survey will determine your home's eligibility. The surveying technician will explain the survey results to you. You can also review the MachLink AIR Fixed Wireless service area for reference.
No. MachLink AIR Fixed Wireless has no data caps.
MP&W strongly recommends the use of 3-prong, grounded outlets. For MachLink AIR Fixed Wireless installation MP&W will install the service on an ungrounded outlet provided the customer supplies an adapter if needed. To be eligible for Warrantly Plus Protection, a grounded, 3-prong outlet is required.
Ungrounded outlets offer no electrical protection for your home. However, MP&W will install MachLink AIR Fixed Wireless service in your home using an ungrounded outlet at the customer's request and supplies the appropriate adapter, if needed. A grounded, 3-prong outlet is required from Warranty Plus Protection.
Not necessarily. In many older homes 3 prong outlets may have been added without actually running a proper ground to the home. Our technician will test applicable outlets and to verify that a quality ground exists where the equipment will be installed.
No. If you would like to have a proper ground added to your home, we suggest contacting a local electrician.
Equipment replacement costs could run as high as $400. In addition, MP&W's service rate is $25 per hour and includes travel time to and from your location. For only $9.99/month all your MachLink Air Fixed Wireless equipment could be covered with our Warranty Plus Protection.
As long as the power is on, our rural wireless service is not affected by weather like internet provided via satellite. Since it is land based, quality of service is much higher and more reliable.
If included in your phone package, this feature comes activated.
To set up your voicemail:
- Dial *86
- Enter your PIN for your voicemail. The temporary PIN is 6245 when you first set up your voicemail. You'll want to change your PIN immediately as outlined below so no one can access your voicemail using the temporary PIN.
- In the main menu, press 4 to change settings.
- For security options, press 3.
- To change your PIN to any 4-digit number, press 1. Keep record of your PIN number in a safe place as MP&W will not know your PIN and will not be able to change it for you.
To record your own greeting:
(This feature comes with a system-generated greeting that callers will hear when they call and reach your voicemail, however, you may record your own with the following instructions.)
- Press *86 and enter your PIN.
- Press 3 in the main menu.
- Press 1 to set up your own greeting.
- To change the recording of your name, or to set the system-generated greeting, press 3.
- Press 5 if you'd like to change the greeting callers hear if your phone is busy.
When you have new messages:
- You'll hear a few short blips during the dial tone.
- Once you dial into your voicemail and enter your PIN, new messages will be identified.
- After you've heard your new messages, the Voicemail Main Menu will play and provide options, such as, playback, delete, and set-up your voicemail recording.
If included in your phone package, to activate three-way calling:
- While on a call, press the “flash” key or switch hook with a quick tap. You’ll hear three short beeps, followed by the dial tone- this has simply placed your first call on hold.
- Next, dial the number of the person you’d like to add to the conversation/call. When they answer, you’ll have the opportunity to let them know in private that you’re adding them to your present call before they join the three-way call.
- Finally, press the “flash” key or switch hook with a quick tap to return to your first call and connect the new person to your original call.
To disconnect from a three-way call:
- To disconnect the third party from the call, press the flash key.
- To end your call, simply hang up.
If included in your phone package, to activate last call return:
- Press *69 each time you wish to use the last call return feature. (If using a rotary phone, dial 1169)
- You'll hear the number of the last caller that called you along with the time they called and a prompt to press 1 to dial the number back.
To deactivate last call return, press *89.
If included in your phone package, this feature comes activated and will automatically display a caller's information on your phone's digital display when they call.
To deactivate caller ID:
**Note: there are situations that may cause caller ID information not to appear if:
- The phone you're using isn't compatible for use with caller ID. Ensure you've purchased a phone that comes with this feature, when enabled.
- Parties calling form an area where caller ID is not supported will not allow for caller ID to be displayed.
- Parties calling that have chosen to block their ID or to be listed as "private" or "anonymous" will not allow for caller ID to be displayed, however, the words like "private" or "anonymous" may appear on your caller ID as such.
If included in your phone package, this feature comes activated and will automatically display a caller's information on your phone's digital display when they call as well as when you have another call coming in while you're on the line. Please see the "How do I use call waiting?" FAQ to see how to use the call waiting feature.
If included in your phone package, to activate call forwarding:
- Press *72 and immediately dial the forwarding number. For non-local numbers, ensure that you dial a 1 plus the area code first before dialing the forwarding number.
- Once you've completed the previous step, you'll hear a few short stutters in the dial tone, then the call will automatically ring to the forwarding number. To complete activating the call forwarding feature, the call must be answered on the forwarded number's phone. (i.e., if you're transferring the phone to your cell phone, you must answer your cell phone after you've gone through the intial steps to forward the phone to your cell phone to enable the forwarding feature.)
- To verify this feature is active, press *72 from the main phone that you're forwarding and you should receive a busy signal or error announcement, which confirms that the feature is activated.
To deactivate call forwarding, press *73. You'll then hear two short tones followed by the dial tone, confirming that you've deactivated call forwarding.
If included in your phone package, to activate anonymous call rejection, press *77.
This blocks all callers that display "private" or "anonymous" on caller ID and plays a message for the caller that states you do not accept anonymous calls and that they they'll need to unblock their line and call again in order to reach you.
To deactivate this feature, press *87.
If included in your phone package, to activate call screening and block certain numbers from calling you:
- Press *60
- Follow the voice prompts
- To add a phone number to your call rejection list:
- Press the # key
- To hear the entries on your list, dial 1
- To remove entries on your list, press the * key
- To turn this feature off while in the prompt menu, press 3
Promotions and Extras
We offer a variety of promotions for internet and TV services for both new and existing customers. Check them out here.
FIBER FANS is informative only - there's no obligation or commitment. It's for customers who would like to receive periodic updates with the latest information about MachLink Fiber Internet features and IPTV (Fiber TV) benefits before anyone else. Fans will also be the first to know when each neighborhood is being installed and will get access to cool tutorials, terms, and special offers. Sign up for FIBER FANS today!.
MachLink Area Network (MAN Enterprise Business Solutions)
- Point-to-point and multi-point service configurations
- Local office connectivity with no co-locations
- Bandwith options from 20 Mbps to 1 Gbps
- Dedicated Bandwidth: Receive all of the bandwidth you need, when you need it with speeds from 20 Mbps to 1 Gbps.
- Unsurpassed Reliability: Self-healing fiber-ring topology protects your critical data and provides best-in-class network availability and resiliency.
- Easy Scalability: Substantial capacity at the point of installation to meet your current and future data needs.
- Valuable Security: All customer traffic is protected and segmented.
- Sign a multi-year contract for the MachLink® Area Network, and receive pricing discounts up to 75% off the cost of construction and equipment!
- Multi-year contracts are headache free and will lock in your pricing for the duration of the contract. Multi-year customers won't pay price increases until their contract is renewed.
Contact Scott Holmes at 563.571.0020 to discuss all the MachLink Area Network options that are best for your business.
MachLink Dedicated Circuit allows businesses to control a virtual private circuit between locations.
The MachLink Dedicated Circuit is an ideal solution for businesses with one main office and several satellite locations.
Online Bill Pay
It is convenient, saves time, reduces errors, allows you to receive bills anywhere at any time and helps the environment by saving trees. You can continue to receive a paper bill, but if you elect to go paperless, you can always print out a copy of the invoice if needed.
Paying online with a credit card or electronic check saves time, gives you the flexibility to pay how and when desired, and saves money (no more stamps, paper checks or envelopes), and Invoice Cloud will store your information for future use – but only if you choose to store it.
Invoice Cloud is a web-based, electronic invoice presentment and payment company that we have partnered with to provide faster, more convenient billing services to our customers. By automating billing and collections, customers can click and pay online while helping the environment and reducing clutter in their home or workspace.
It is very simple. Here are the 3 steps taken by customers:
- You will receive an email notification or access your account via the Muscatine Power and Water website by clicking on the “View or Pay Your Bill” button.
- You can locate and view invoices and either enter payment information for a One Time Payment or register to schedule a payment.
- You will receive an email confirmation with your payment amount and payment process date.
Yes, many customers use a Mac.
Windows: Safari 4, 5 - Chrom 10, 11 - Opera 10, 11 - Firefox 3.6, 4 - Internet Explorer 7,8,9
iPhone and iPad: :Mobile Safari 4x
Apple/Mac: Firefox 3.6, 4.0 - Chrome 11 - Opera 10.x, 11 - Safari 4,5
Ubuntu (Linux): Opera 9.6 - Firefox 3.6
You will need to register to receive electronic bills by email, but registration is not required for One Time Payments. One Time Payments require that you enter your payment information each time you make a payment. By registering, you avoid that step and gain access to your payment history.
By registering, you have access to all of your invoices regardless of type and all of the features of the payment portal. These features include the ability to view all current invoices, see previous invoices and payment dates, update your profile information, go paperless, schedule payments for a specific dates, and sign up for AutoPay. You also avoid having to enter your payment information each time you pay a bill.
Registering is easy and can be done when you make a payment. There are two ways you can make a payment.
When you receive an email notification that your bill is ready to paid, simply click on the “View Invoice or Pay Now” button. You will be directed to Muscatine Power and Water's “Pay and/or View Bills Online” site, powered by Invoice Cloud. Once there, you will be given the opportunity to register or make a One Time Payment. If you choose to register, you will be asked to provide a password and accept the terms and conditions to use the system. The payment information you enter in your profile will then be securely encrypted and saved for your next visit.
You can go directly to the Muscatine Power and Water's website and click on the “Pay or View your Bill” button. You will then be directed to Muscatine Power and Water's “Pay and/or View Bills Online” site, powered by Invoice Cloud. Once there, you will need to locate your account and be given the opportunity to register or make a one time payment. If you choose to register, you will be asked to provide a password and accept the terms and conditions to use the system. The payment information you enter in your profile will then be securely encrypted and saved for your next visit.
You can pay by credit card (Visa, Mastercard, Discover) or by debit card, or you may issue an electronic check from your bank account (checking or savings).
Yes, your bill can be paid in any of the following ways:
- Email notification based payment – click the “View invoice or Pay Now” button in your email
- Web based online payment – login to our online bill pay via Muscatine Power and Water's website
- Phone payments – call Muscatine Power and Water at 263-2631
- Paper check – sent by whatever means you choose, including US Postal Service
You can pay your current monthly bill and past due bills from Muscatine Power and Water.
The information you enter on the Payment screen must be exactly the same as it appears on your credit card. This information collected will be used to authorize your payment.
After you submit your payment, you will see a payment confirmation screen. It will contain your payment confirmation message. It will show an approved number for credit cards or a processed number for electronic check. You will also receive a confirmation email after your transaction is submitted. The email will include your account number, invoice number, amount paid, and confirmation message. If Muscatine Power and Water is unable to process your payment, you will receive an email informing you of the rejected payment. You may need to call Muscatine Power and Water in order to pay again.
If you are unable to find the information you need in your online payment history or open invoices, please call us at 563-263-2631.
If you are registered, you can login (via the Muscatine Power and Water website) and view the bill there or you can call Muscatine Power and Water and ask them to resend the email.
If the website is down or inoperable, please call Muscatine Power and Water at 563-263-2631.
Invoice Cloud uses the highest standards in Internet security. Account information displayed within the customer portal is truncated to protect confidential data. Any information retained is not shared with third parties.
Absolutely. Invoice Cloud will safely store all of your financial information using Payment Card Industry (PCI) Compliant systems. This includes truncating (abbreviating) account numbers so that even Muscatine Power and Water does not see your complete account information.
PCI stands for Payment Card Industry, and compliance with the industry standards is a requirement for those that accept the major credit cards and for software providers who have applications which involve the transmission and/or storage of credit card information. If breaches are found on systems that are not PCI compliant, the major credit card companies have the ability to levy significant fines on the offending parties.
Only you and Muscatine Power and Water authorized staff. No one will have access to your financial information as all check routing numbers and credit card numbers are truncated, so you never have to worry about security. As a security precaution, we don't even show your full financial information back to you.
To prevent unauthorized access to customer accounts (and as required for Payment Card Industry (PCI) compliance), an escalating timeout and lockout procedure is in place. This security feature is triggered by repeated failed logins. If you get a lockout message while attempting to login, you should contact Muscatine Power and Water at 563-263-2631.
At MP&W, our energy is devoted to you! You can sign up for any of our service online or by contacting an MP&W Customer Services Representative at (563) 263-2631.
Welcome to Muscatine! Please visit our New Residents page for a list of local services to help you get started with your move.
The North American Electric Reliability Council (NERC) requires electric utilities to warn customers in the event of potential or actual electrical supply emergencies. These are extreme measures. We hope the condition never arises but you need to be aware of the potential so you can respond appropriately in an emergency.
A Power Watch is a condition where the potential exists for electric energy demand to exceed electric energy supply. If a Power Watch is issued, MP&W will ask residential, commercial, and industrial customers to voluntarily cut back on electric energy usage by turning off or cutting back the usage of electrical energy-intensive appliances, such as air conditioners, electric ranges, and electric dryers.
A Power Warning is an urgent and mandatory call to customers to reduce energy usage because, at the time the warning is issued, the electric energy demand is actually exceeding electric energy supply. If a Power Warning is issued, MP&W customers must immediately take action to curtail electricity usage except for essential needs.
We replace small fuses free of charge and repair most brands of 240-volt electric ranges, ovens, and water heaters for electric utility customers. Before any work is done, our service person will diagnose the problem and discuss it with you. The only charge is the cost of the parts. Appointments can be scheduled during regular business hours, Monday-Friday, by calling 263-2631.
Yes – it is the law. Whether you are a homeowner or general contractor, using a spade or a backhoe, building a deck, a house, a patio, or just planting a shrub, if you're planning a project in Iowa that involves digging, you must get in touch with Iowa One at 1-800-292-8989. Call 48 hours before you dig. Phone operators are available 24 hours a day, and the utility location service is free. You may also make one easy call to 811 from anywhere in the U.S. and your call will be routed to the appropriate call center. One Call center operators notify the appropriate utilities then the utility companies send a professional to mark lines at no charge.
Stay at least 24 inches away from the marked lines when you start digging. If you're planting a tree, remember to consider the length of the roots as the tree matures, and don't plant larger trees below overhead power lines.
You can lower your electric bill. The following are a few things to try. Visit our Energy Smarts section for additional tips for saving energy.
Air Conditioner (avg. 900 kWh/month based on six hours/day)
- Set your thermostat at 78º F during the day.
- Turn your air conditioner off during the afternoons when you are not at home.
- Buy cooling equipment with a high energy efficiency rating.
- Clean and replace filters regularly.
- Close your drapes and blinds during the day.
- Make sure your attic is insulated.
Electric Water Heater (avg. 400 kWh/month)
- Turn your water heater's thermostat down.
- If you have a dishwasher, 140º F is recommended. If not, 120º F is adequate.
- Turn to "pilot" when you go on vacation.
- Install a water heater blanket on the water heater and pipe insulation on the first five feet of pipe coming out of the water heater.
Refrigerators/Freezers (avg. 150 kWh/month for 16 cu.ft. frost-free)
- Keep your refrigerator door closed as much as possible.
- Make sure your unit seals properly.
- Periodically clean the condenser coils.
- Do not allow frost to build up.
- Try to keep the refrigerator full (an empty refrigerator uses more energy).
Clothes Dryer (avg. 79 kWh/month)
- Avoid overloading.
- Clean the lint filter between every load.
- Try shorter drying times.
Electric Stove (avg. 62 kWh/month if used to cook three meals per day)
- Cut preheating time.
- Use a timer and keep the door closed.
- Prepare complete meals rather than just baking one item at a time.
- Never use your oven or stove to heat your kitchen.
Groundwater by its nature will contain dissolved minerals, including naturally occurring iron and manganese. These minerals settle out of the water as it ages and accumulate as sediment in the water mains. Water utility staff members regularly flush the mains through fire hydrants to remove this accumulated sediment, and that action or any other disturbance such as fire suppression, a main break, contractor work, or a flow test can stir up sediment that results in discolored water that can enter your service line if you use water during or immediately following the disturbance. If your water becomes discolored, run a cold-water tap in the basement or at the lowest level at full force for about ten minutes or so until the water clears. Usually it clears in just a few minutes. If it doesn't, please call MP&W at 563-262-3361.
Discolored water is an occasional occurrence in a normally operating ground-water system and does not pose a health risk. However, it can be surprising and an inconvenience to unaware customers. Temporarily discolored water is safe, and is primarily an aesthetic issue. Your water may have a different taste or lightly colored clothes may become slightly stained if laundered during system disruptions. These events should be short lived. However, if the discoloration persists, it may be a symptom of a problem with your house's water system. Galvanized iron pipes installed in homes in the 1960s and earlier can act as magnets for oxidized iron to form on the inside of the pipes. This can result in lower system pressures and release of iron sediment during routine activities such as dishwasher and washing machine use.
When flushing crews are working close to your residence or business, you may experience periods of very low pressure or even complete stoppage of service. We attempt to notify customers in advance of flushing via billing notice, newspaper notices, the Utility website, our Facebook page and by placing “flushing in this area” signs at major thoroughfares during the operation.
The EPA and the Iowa Department of Natural Resources have adopted rules that require public water suppliers to test their water supply on a regular basis for the presence of synthetic and organic compounds [DNR: Chapter 567-41.4(5) and 41.4(7)(|AC)]. MP&W water quality test results are available online.
Muscatine's average water hardness is around 265 parts per million or 15.5 grains per gallon.
Visit our Water Conservation page for ways you can reduce your water consumption and conserve this resource.