Mission & Core Values

environmentally responsible

At Muscatine Power and Water (MP&W), customers are our driving force. We operate on a not-for-profit basis, decisions are made in the service of benefiting our community. Each utility created fulfilled a need for the community that was not being met at the time by for-profit providers.

Mission Statement

Muscatine Power and Water will competitively meet the needs and expectations of our customers with an environmentally responsible and unique mix of services - for the direct benefit of our community.

Core Values

Customer Service

We are a customer-driven organization that will deliver excellent, locally provided customer service.

Employees

We are accountable for performing our jobs to the best of our ability, continuously learning, and developing competencies to ensure the Utility’s ongoing success.

Environmental Stewardship

We will proactively comply with environmental regulations and engage in responsible environmental stewardship, recognizing that its operations impact our environment.

Financial Stability

We will operate efficiently to provide competitively priced utility services to the community, while maintaining a commitment to financial stability.

Reliability

We will deliver highly reliable utility services by employing best practices in the design, operation, and maintenance of its infrastructure.

Safety

We are committed to a Culture of Safety, where safety is everyone’s responsibility, with a belief that all accidents are preventable.