MachLink FAQs - Muscatine Power & Water

How does MachLink Cable Modem Internet access work?
Can I subscribe to MachLink Cable Modem Internet if I don’t have MPW Digital TV?
What is DSL? Where is it available?
What are the main differences between MachLink Cable Modem service and MachLink DSL service?
How do I subscribe to MachLink?

How does MachLink Cable Modem Internet access work?

MachLink Cable Modem Internet access is provided over the same, state-of-the-art, hybrid fiber coaxial (HFC) system that delivers MPW Digital TV throughout the City of Muscatine. (MPW Digital TV and MachLink are both products of Muscatine Power & Water.) We have installed special cable modem equipment at our cable TV facility that sends and receives Internet data along with MPW Digital TV signals. The Internet signal does not affect the television channels. You can watch MPW Digital TV and use high speed MachLink Internet service at the same time.

Can I subscribe to MachLink Cable Modem Internet if I don't have MPW Digital TV?

Yes, as long as you are within the MPW Digital TV service area. You don't have to subscribe to MPW Digital TV to sign up for MachLink Cable Modem Internet access.

What is DSL? Where is it available?

map DSL stands for Digital Subscriber Line. DSL is an "always-on" Internet access option that uses a special portion of a traditional phone line to send and receive Internet data at very high speeds. It does not interfere with the use of the phone line. If you live in Eastern Iowa and have a DSL-qualified phone line, MachLink DSL Internet access is available. Call 888-262-3422 to see if your phone is DSL-qualified.

What are the main differences between MachLink Cable Modem service and MachLink DSL service?

	MachLink Cable Modem	MachLink DSL
Service Territory	Available to All Homes Within Limited Geographic Region Is only available where MPW Digital TV service is available (within the cities of Fruitland and Muscatine, and some outlying areas).	Available to Limited Number of Homes Throughout a Large Geographic Region Is available in Eastern Iowa but only on DSL-qualified phone lines. Call 888-262-3422 to see if your phone is DSL-qualified.
Speed	High Speed Speeds can be hundreds of times faster than a traditional dial-up modem. Bandwidth is shared, so speed varies depending on the number of people accessing the system at the same time.	High Speed MachLink DSL delivers Internet access over a dedicated phone line. Speed varies by price package chosen.
Price	Low Prices As low as $39.99/mo. for standard MachLink Turbo Cable	Wide Range of Prices Residential prices range from $30.95 to $54.95/mo. depending on access speed.
Billing	One Convenient Bill All fees are payable to Muscatine Power & Water, along with your other MP&W utilities, on one monthly bill.	Two Separate Bills Qwest DSL service is payable to Qwest, and MachLink ISP fees are payable to Muscatine Power & Water.

How do I subscribe to MachLink?

You can fill out the online forms, call (563) 263-2631, or stop by Muscatine Power & Water's Administration/Operations Center at 3205 Cedar Street in Muscatine, Iowa. Our customer service representatives can give you a MachLink demonstration, make sure your computer meets the system requirements, answer any questions you have, sign you up for service, and schedule a convenient installation appointment (as needed).