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Help Desk - Internet

Customizing Your Browser

Security and Privacy

Credit Card Safety

Common Browser Errors
Fixing Secure Sites

Internet Downloading

Customizing Your Internet Explorer Browser

Customize Your Web Browsing Layout

Change Your Home Page
1. Go to the web page you want to make your home page.
2. On the Internet Explorer TOOLS menu, click INTERNET OPTIONS.
3. In the INTERNET OPTIONS box, on the GENERAL tab, remove the text in the address field and type in the desired website address (i.e. www.machlinkc.com).

Change Your Home Page

4. Click OK.

Change Text Size:
1. Click on TEXT SIZE from the VIEW menu in your browser.
2. Choose from LARGEST to SMALLEST size setting.

Change Encoding to Display Correct Language:
1. Click on ENCODING from the VIEW menu on your browser.
2. Choose language from the list provided (Western European is the default)

Adding Favorites:
1. Click on ADD TO FAVORITES from the FAVORITES menu.

Choosing Internet Programs:
1. Under the INTERNET OPTIONS menu, click on PROGRAMS
2. Select which program to use for each category (i.e. html editor, email etc.)

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Security and Privacy

Internet Explorer 7 Parental Controls
Internet Explorer 7 - Help Protect Against Identity Theft and More
Internet Explorer 6 Security and Privacy Essentials
Browse the Web with Content Advisor
Prevent Pop-up Windows when Browsing with Internet Explorer

In addition to these suggestions, there are various free programs that can be downloaded and installed to alleviate problems with pop-ups. (e.g. Spybot , Ad-aware and Google™ Toolbar)

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Credit Card Safety

Keeping your credit card information safe from identity theft and other malicious activity is important. Please click HERE for more information about online credit card safety.

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Common Browser Errors

401 - Unauthorized
Problem: You can't access a website because you're not on the guest list, your password is invalid or you have entered your password incorrectly.
Solution: If you think you have authorization, try typing your password again. Remember that passwords are case sensitive.

403 - Forbidden
Problem: Essentially the same as a 401.
Solution: Try entering your password again or move on to another site.

404 - Not Found
Problem: Either the web page no longer exists on the server or it is nowhere to be found.
Solution: Check the address carefully and try entering it again. You might also see if the site has a search engine. If so, use it to hunt for the document. (It's not uncommon for pages to change their addresses when a website is redesigned.) To get to the home page of the site, delete everything after the domain name and hit the Enter or Return key. For example, if the address is:
http://www.learnthenet.com/english/html/email.htm remove "English/html/email.htm from the URL.

503 - Service Unavailable
Problem: Your Internet Service Provider (ISP) or your Internet connection may be down.
Solution: Take a stretch, wait a few minutes and try again. If you still have no luck, phone your ISP or system administrator.

Bad File Request
Problem:
Your web browser may not be able to decipher the online form you want to access. There may also be a technical error in the form.
Solution: Consider sending a message to the site's webmaster, providing any technical information you can, such as the browser and version you are using.

Connection Refused by Host
Problem:
You don't have permission to access the page or your password is incorrect.
Solution: Try retyping your password if you think you should have access.

Failed DNS Lookup
Problem:
DNS stands for the Domain Name System, which is the system that looks up the name of a website, finds a corresponding number (similar to a phone number), then directs your request to the appropriate web server on the Internet. When the lookup fails, the host server can't be located.
Solution: Try clicking on the "Reload" or "Refresh" button on your browser toolbar. If this doesn't work, check the address and enter it again. If all else fails, try again later.

File Contains No Data
Problem:
The site has no web pages on it.
Solution: Check the address and enter it again. If you get the same error message, try again later.

Host Unavailable
Problem:
The web server is down.
Solution: Try clicking on the "Reload" or "Refresh" button. If this doesn't work, try again later.

Host Unknown
Problem:
The web server is down, the site may have moved, or you've been disconnected from the Internet.
Solution: Try clicking on the "Reload" or "Refresh" button and check to see that you are still online. If this fails, try using a search engine to find the site. It may have a new address.

Network Connection Refused by the Server
Problem:
The web server is busy.
Solution: Try again in a while.

Unable to Locate Host
Problem:
The web server is down or you've been disconnected from the Internet.
Solution: Try clicking on the "Reload" or "Refresh" button and check to see that you are still online.

Unable to Locate Server
Problem:
The web server is out-of-business or you may have entered the address incorrectly.
Solution: Check the address and try typing it again.

This message occurs when you're trying to upload a file to an FTP site. The message indicates that the site's administrator won't allow the upload, the site is too busy, or that you've used the wrong syntax in the URL. Look at the URL syntax first and type it again. If the error message reappears, you should try again later.

If the problem persists, you can try to email the site's webmaster for help.

Unable to Locate the Server
This error message indicates that the browser can't locate the server or that you incorrectly typed the URL. Look carefully at the server name in the URL and try retyping the URL.

You Can't Logon as an Anonymous User
This error message appears when you try to access certain FTP sites. It indicates that the site allows access only to registered members, or that the site allows access to only a limited number of non-members, in which case the site is simply busy. You can try to access the site again later, or if you're a registered member, try entering your user ID and password manually using an FTP software package.

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Fixing Secure Sites with Correct Encryption

Type Regsvr32 wintrust.dll under START/RUN.
(Be sure to use a space between regsvr32 and wintrust.dll)

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Internet Downloading

How to Download Files or Programs from the Internet
There are a few different ways to initiate a file download while on the Internet. One way would be by clicking on a File which contains a link that automatically starts the download process. The other way would be by simply doing a right-click on whatever it is you are trying to download and select "Save" or "Save Target As." Once you’ve gotten the download to start, you can then follow the proceeding steps:

A screen similar to the one below will come up asking what whether you want to save this file/program to a disk or run/open it.

screenshot

Click on "Save." You will then see a screen similar to the one below, depending on which version of Microsoft Windows you are running:

screenshot

The top box which says “Save As” is asking you where you would like to put the file you about to download. The easiest place to put the file is right on your desktop (what you see when no programs are open). If “Desktop” is not shown next to “Save As:” then use the drop-down box and scroll to “Desktop." Click “Save” and the file will begin downloading.

When download is complete, simply navigate to your desktop and double-click the file.

How to Scan the File for Viruses
Note: This can only be done if you have a virus program installed on your computer.

Locate the file that was downloaded and do a right-click on it. A menu should appear similar to the one below. Choose "scan for viruses" from the listing.

screenshot

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