|
MachLink®
Important Email Setting Instructions
for
@machlink.com and @muscanet.com Account Users
Setting up SMTP Authentication
Muscatine Power and Water has secure email servers that require"SMTP
authentication". If you have an @Machlink.com or @Muscanet.com
email account, and if you use Outlook/Outlook Express or Eudora,
you will need to make sure that SMTP authentication is set
up on your email program, or you will not be able to send
email. (Netscape users do not need to change their email settings.
If you use another program to send and receive email, you
will need to refer to the program's documentation or contact
the program's customer support group for instructions on how
to set up SMTP authentication.)
If you don't enable SMTP authentication and you try to send
an email, you will receive an error message that includes
the text:
"Relay Access Denied "
Here's what to do:
Outlook
2000 and Outlook Express Users
| Follow
these steps: |
|
1.
|
Open Outlook/Outlook Express. |
|
2.
|
Click
on Tools on the top toolbar. |
|
3.
|
Drop
down and click on Accounts.*
* Note: If you are an Outlook 2000
user, depending on the configuration of your software,
it might say "Services" instead of Accounts.
if this is the case, click on Services. Click on Internet
Email, and proceed to Step #5 (below). |
|
4.
|
An
Internet Accounts screen will open. Click on the Mail
tab and highlight your @MachLink or @Muscanet email account.
(If there is more than one @MachLink or @Muscanet email
account listed, select the first email account). |
|
5.
|
Click
on Properties. |
|
6.
|
In
the Properties window, click on the Servers tab. |
|
7.
|
Place
a check mark in the box that says, "My server requires
authentication" (see example below). |
|
8.
|
Repeat
Steps #4-8 for all other @machlink or @muscanet email
accounts listed in the Internet Accounts screen. Click
OK and close the Internet Accounts screen. You will now
be able to send and receive email. |
|
9.
|
Note:
If you have set up multiple user "identities"
under Outlook Express, from the File menu on the top toolbar,
you will have to Switch Identities, and then for each
Identity, follow steps #2-8. |
If
you have an @machlink.com account and are using Outlook,
your SMTP authentication screen should look like this:
If
you have an @muscanet.com account and are using
Outlook,
your SMTP authentication screen should look like this:
|
Eudora
Users
| Follow
these steps: |
|
1.
|
Open Eudora. |
|
2.
|
Click
on Tools on the top toolbar. |
|
3.
|
Drop
down and click on Options. |
|
4.
|
Highlight
the Sending Mail category. |
|
5.
|
Click
on Allow Authentication (see example below). |
|
6.
|
Click
on OK. |
|
7.
|
For
additional personalities (accounts), go to Tools, then
Personalities, and highlight each personality and right
click to get Properties. Then check Authentication Allowed
and click OK. You will now be able to send and receive
email. |
If
you have an @machlink.com account and are using Eudora,
your SMTP authentication screen should look like this:
If
you have an @muscanet.coom account and are using Eudora
your SMTP authentication screen should look like this:
Questions?
We hope you enjoy your MachLink® service! As always, feel free to contact us with your questions.
HelpDesk Hours: 6:00 a.m. to Midnight, seven days a week* (563) 263-2631
helpdesk@machlink.com
* HelpDesk support is on call for emergencies between Midnight and 6:00 a.m.
|
|
