MP&W offers surge protection for your whole house with Electro-Shield Advantage
(24-month lease agreement required)
- Lease equipment (1 point of entry TESCO Meter Base Whole House Surge Arrestor)
- Bonus equipment (5 FREE ITW Linx-brand point-of-use surge protectors – retail value: $250)
- Full warranties on the surge protection equipment AND the items they protect.
You can't beat a deal like this!
What is a power surge?
A power surge is a power disturbance or spike that momentarily disrupts the electric supply. It is a brief but very extreme burst of extra energy. The normal 120 volts of electricity feeding your appliances can jump to 400 or up to 6,000 volts.
Are power surges a new problem?
No. Power surges are a natural result of any electrical activity and have existed since the first power line. They are generated every time wires, motors, or electrical elements are energized and de-energized.
Why is protecting against power surges important?
Large disturbances can destroy appliances and other electrical equipment. Smaller disturbances are harder to detect and can be caused by normal operation. These smaller disturbances will not destroy your appliances immediately. But over time, these disturbances can cause appliances to break prematurely.
Why is surge protection especially important today?
Electronic technology has changed tremendously in recent decades. We are increasingly reliant on this technology – especially computers. The microcircuit chips that our computers use today are faster, smaller, and more densely populated than ever before. Though more powerful, these new chip designs are also more fragile. Today’s microchips can’t tolerate small electrical disruptions and are more susceptible to damage. It can be devastating with financial and/or life and death consequences when communications and medical equipment is disrupted. Protecting this equipment is vital.
What causes power surges?
Many things lead to power surges. External causes include lightning strikes, and anything that comes into contact with the electric distribution system, such as trees falling on power lines, or animals getting into distribution substations. They don’t always come through electrical lines – they can also enter through cable and telephone lines. Inside the home, bad wiring or faulty electrical equipment, such as a bad air conditioner, can cause power surges.
What are signs there has been a power surge?
Flashing clocks on appliances, computer lockups or data corruption, electronic appliance failures, and flickering lights are all possible signs of a power surge.
What do I need to protect my home from power surges?
Protecting your home both inside and outside is the best. Outside have a surge protector installed on your electric meter. This “whole-house protector” protects most appliances (furnaces, air conditioners, washers, refrigerators, and dryers). Electronic equipment (computers, fax machines, televisions, stereos, and VCRs) is more sensitive and requires a second level of protection installed on the wall outlet. This “point-of-use surge protection” includes cable television lines and phone line protectors, as well.
Where can I get this kind of equipment, and how much will it cost?
Whole-house surge protectors may be leased from MP&W for $5.99/month through TESCO. When you enter into a surge protection lease agreement with MP&W for the first time, you receive, five FREE ITW Linx-brand, point-of-use surge protectors (approx. retail value: $250).
Can’t I just use the kind of surge protectors you buy at the hardware store?
Typical store bought surge protectors do provide some level of protection. But their quality varies and they typically cannot handle large surges. To truly protect your home and equipment, you need to use whole-house and point-of-use surge protectors together.
Why does MP&W provide surge protection equipment?
Installing this kind of equipment requires the participation of the electric utility. It makes sense for MP&W to offer this equipment as a service to our customers.
Can I install this equipment myself?
No. You cannot install a whole-house surge protector yourself. However, installation is free through our lease program.
Does surge protection equipment require any additional wiring?
Your home must have properly grounded electrical wiring for surge protection equipment to be effective. If your home does not, it would need to be grounded to required specifications.
What is involved in the installation process?
We first test your home’s electrical grounding. If your home has proper grounding, we remove your electric meter (your electricity will be off for a short period of time) and install the whole-house protector. Your point-of-use surge protectors will be given to you at this time.
Do I need to protect all the appliances in my home with a point-of-use protector?
The only appliances that require the additional protection of point-of-use protectors are electronic devices such as computers, televisions, and stereo equipment. The whole-house protector provides adequate protection for most home appliances.
What guarantee do I have that this equipment will protect my home?
There is no way to be sure that any surge protection equipment will protect your home from all power surges. Direct lightning strikes can be too large for even the best surge protection equipment, and damage can still occur. Both the whole-house and point-of-use protectors carry insurance to pay for damages caused by power surges.
Doesn't my homeowners insurance already cover damages from power surges?
It probably covers damages from power surges. It probably also requires a deductible. If your deductible is higher than the cost of the surge protection equipment, the surge protection equipment will pay for itself in one claim.
Also consider damage from small power surges. Small surges shorten the life of appliances. Your homeowner’s insurance policy probably won’t cover this damage because you can’t prove small power surges caused the appliance to break. In this case, surge protection equipment might save you the cost of having to replace appliances sooner rather than later.
If I have damage caused by a power surge, how do I make a claim?
If the damage is due to the failure of the TESCO whole-house surge protector, contact MP&W within 30 days of the incident: (563) 263-2631. We’ll assist you with your claim. If the damage is due to the failure of an ITW Linx surge protector, contact ITW Linx directly at 1-800-336-5469.
Is there anything that is not covered by the surge protector's warranty?
It does not cover well pumps, sprinkler systems, and hard-wired security systems. As long as the surge protection equipment is properly installed, it will cover everything else.
What happens if my surge protection equipment breaks?
MP&W will replace your TESCO whole-house surge protector, free of charge, if it fails while it is installed on your home. The ITW Linx surge protectors come with a lifetime warranty. If a surge protector fails, secure a replacement directly through ITW Linx at 1-800-336-5469.
What if I have the equipment installed and then move during the lease period?
If you move within MP&W’s electric service territory, MP&W will take the whole-house protector from your old home and move it to your new home. We will move it once for free, and charge $45 for any additional moves. If you move outside MP&W’s electric service territory, MP&W will remove the whole-house surge protector from your old home but cannot install it on your new home. We will cancel your agreement without penalty. Following the termination of your lease, the ITW Linx surge protectors are yours to keep.
What happens when I reach the end of the minimum required two-year lease agreement period?
The Electro-Shield Advantage Program requires a two-year lease agreement. After your initial two-year lease period has expired, the agreement will be automatically renewed on a month-to-month basis until terminated by either you or MP&W.