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Quick Start Guide Equipment Matrix


Multi-Room DVR
Frequently asked Questions

1. What is Multi-Room DVR?
Multi-Room DVR is a networked service where one DVR box is networked to other Multi-Room capable boxes. It allows you to watch, record and delete programs on your DVR from any of the rooms with the networked boxes.
2. What is the maximum number of TV’s that share on DVR?
Up to 4 TV’s can be networked with our Multi-Room DVR service.
3. What do I need for Multi-Room DVR?
One qualifying Multi-Room capable DVR box and at least 1 other Multi-Room capable box is required.
4. Can I have more than one HD/DVR in my Multi-Room DVR set up?
No. Currently our system is set to have only one HD/DVR per Multi-Room DVR network.
5. How many different recorded shows can my family watch at the same time?
You can record 2 shows while watching recorded programs on up to 3 networked TV’s.
6. How do I start watching a recording in one room and finishes in another?
The powerful new bookmarking capability allows you to resume watching a program in another room without missing anything in between. Note: This feature is only available when moving from client box to client box.
7. How many programs can the DVR record at the same time?
You can record 2 shows at the same time.
8. How do I know what kind of box(es) I have and if it/they will work with the Multi-Room DVR service?
The black DVR box (DCX3400 or DCX3500) along with the small HD only box is required for Multi-Room DVR service. If the model number printed on the front of the box ends with a “-M” the box is Multi-Room capable.
9. Is there a fee for Multi-Room DVR service?
Yes, there is a $2.75 per month for Multi-Room DVR service.
10. Is there a charge for setting up Multi-Room DVR service in my home?
To ensure network functionality, all Multi-Room networks must be installed by an MPW Digital TV Technician. At that time an on-site evaluation will be performed to ensure proper cabling is present and to determine the layout of your network. A one-time $50.00 installation fee is charged to set up a Multi-Room DVR network.
11. How do I record programs from another TV other than the one connected to my HD/DVR box?
The following remote control steps are required to setup a remote DVR recording: Menu>DVR>OK>Menu>Schedule a new Recording
12. How do I delete a program from a TV other than the one connected to my HD/DVR box?
Menu>DVR>OK>Menu>Delete Recording
13. Can I move my HD/DVR and other Multi-room capable boxes to other TV’s once Multi-Room DVR has been installed?
To ensure network functionality is maintained, all Multi-Room network modifications should only be performed by an MPW Digital TV Technician.
14. Can I use my TiVo box with MPW Digital TV’s Multi-Room DVR service?
At this time, TiVo boxes are not supported in Multi-Room DVR service.
15. How do I pause a live or recorded program in one room then resume it in another?
Non-DVR box (starting) – Menu>DVR>OK>Menu>Pause Live TV Non-DVR box(resume) – Menu>DVR>*Highlight paused program>OK>Play>OK>Resume from follow-me bookmark