Our Culture - Work with MP&W -Muscatine Power & Water

Our Employees Win by Putting the Customer First
MP&W is proud to boast a highly experienced, dedicated workforce. Nearly half of our three hundred employees have been working with us for more than fifteen years.

We value friendliness and a strong work ethic. We share the commonly held belief that satisfied employees result in satisfied customers. And at MP&W, our customers always come first.

MP&W Employee Statement of Beliefs

Customer satisfaction is inherent to the success of MP&W. Our jobs exist to benefit internal and external customers.
Safety is everyone’s responsibility. Each individual is responsible for their own safety as well as the safety of others.
Teamwork and resource sharing are necessary to carry out the mission of the Utility.
Each employee deserves respect as an individual and is treated with professional courtesy.
Clear and concise expectations shall be communicated to all employees to allow flexibility in the achievement of stated goals.
The learning process is facilitated by knowing that it’s okay to make a mistake.
Employee problems and concerns should be approached by showing interest and understanding with responses given in a timely manner.
The term “management” shall include all levels of supervision and they shall be treated as professionals, with appropriate respect, and entrusted to perform as members of the management team.
Training of personnel should be provided where a need has been identified and not as a performance reward.
Expectations of employees’ behavior shall be consistent throughout the Utility.
As employees of a municipal utility, our actions and community involvement outside the workplace can have an impact upon the Utility’s overall image.
Employees should take pride in their workplace and the equipment provided to perform their jobs.