We’re making our online bill & payment system even better with new features & benefits!
Convenient & Flexible
Receive and view your MP&W bills online anytime, anywhere.
Make and schedule payments, access account information, view & confirm previous payments online 24/7.
In addition to making payments from Checking & Savings or Visa & MasterCard, now use DISCOVER card!
Safe & Secure
Powered by Invoice CloudTM the nation’s leading invoice presentment & payment partner.
Save time, paper and postage with paperless options.
Frequently Asked Questions
What are some of the benefits of receiving my bill electronically? What are the benefits of paying a bill online? What is Invoice Cloud? What is the relationship between Muscatine Power and Water and Invoice Cloud?
Using the System
How does the system work? Can I use an Apple /Mac to use the service? What Browsers are supported? Do I need to register to pay a bill? Why should I register to pay a bill? How Do I Register?
What forms of payment can I use? Can I still send in a paper check? Which bills can I pay online? What are the costs for paying online? How should I enter my credit card information? How will I know that my payment has been accepted?
Who do I contact with questions about a bill? I accidentally deleted my current email notification, what should I do? If I have additional questions or I am having trouble registering, who should I call? What if this website is down, who should I notify?
Is my information secure? Is my credit card and checking account information safe when I pay online? What is PCI Compliance and why is it so important? Who has access to my account? When does a lockout message occur? Answers... General Information What are some of the benefits of receiving my bill electronically? It is convenient, saves time, reduces errors, allows you to receive bills anywhere at any time and helps the environment by saving trees. You can continue to receive a paper bill, but if you elect to go paperless, you can always print out a copy of the invoice if needed. What are the benefits of paying a bill online? Paying online with a credit card or electronic check saves time, gives you the flexibility to pay how and when desired, and saves money (no more stamps, paper checks or envelopes), and Invoice Cloud will store your information for future use – but only if you choose to store it. What is Invoice Cloud? Invoice Cloud is a web-based, electronic invoice presentment and payment company that we have partnered with to provide faster, more convenient billing services to our customers. By automating billing and collections, customers can click and pay online while helping the environment and reducing clutter in their home or workspace. What is the relationship between Muscatine Power and Water and Invoice Cloud? Muscatine Power and Water wanted to make paying bills easier for their customers, but didn’t have the electronic presentment and payment systems required to display, safely process and store financial information. Muscatine Power and Water chose Invoice Cloud because it is easy to use, and the security is the strongest available. All the data collected is double encrypted and stored on secure servers. The data is not sold or released for any purpose other than to complete transactions. Using the System How does the system work?
It is very simple. Here are the 3 steps taken by customers:
You will receive an email notification or access your account via the Muscatine Power and Water website by clicking on the “View or Pay Your Bill” button.
You can locate and view invoices and either enter payment information for a One Time Payment or register to schedule a payment.
You will receive an email confirmation with your payment amount and payment process date.
Can I use an Apple /Mac to use the service?
Yes, many customers use a Mac.
What Browsers are supported?
Windows: Safari 4, 5 - Chrome 10, 11 - Opera 10, 11 - Firefox 3.6, 4 - Internet Explorer 7, 8, 9
iPhone and iPad: Mobile Safari 4x
Apple/Mac: Firefox 3.6, 4.0 - Chrome 11 - Opera 10.x, 11 - Safari 4, 5
Ubuntu (Linux): Opera 9.6 - Firefox 3.6
Do I need to register to pay a bill?
You will need to register to receive electronic bills by email, but registration is not required for One Time Payments. One Time Payments require that you enter your payment information each time you make a payment. By registering, you avoid that step and gain access to your payment history.
Why should I register to pay a bill?
By registering, you have access to all of your invoices regardless of type and all of the features of the payment portal. These features include the ability to view all current invoices, see previous invoices and payment dates, update your profile information, go paperless, schedule payments for a specific dates, and sign up for AutoPay. You also avoid having to enter your payment information each time you pay a bill.
How Do I Register?
Registering is easy and can be done when you make a payment. There are two ways you can make a payment.
When you receive an email notification that your bill is ready to paid, simply click on the “View Invoice or Pay Now” button. You will be directed to Muscatine Power and Water’s “Pay and/or View Bills Online” site, powered by Invoice Cloud. Once there, you will be given the opportunity to register or make a One Time Payment. If you choose to register, you will be asked to provide a password and accept the terms and conditions to use the system. The payment information you enter in your profile will then be securely encrypted and saved for your next visit.
You can go directly to the Muscatine Power and Water’s website and click on the “Pay or View your Bill” button. You will then be directed to Muscatine Power and Water’s “Pay and/or View Bills Online” site, powered by Invoice Cloud. Once there, you will need to locate your account and be given the opportunity to register or make a one time payment. If you choose to register, you will be asked to provide a password and accept the terms and conditions to use the system. The payment information you enter in your profile will then be securely encrypted and saved for your next visit.
Payment What forms of payment can I use?
You can pay by credit card (Visa, Mastercard, Discover) or by debit card, or you may issue an electronic check from your bank account (checking or savings).
Can I still send in a paper check?
Yes, your bill can be paid in any of the following ways:
Email notification based payment – click the “View invoice or Pay Now” button in your email
Web based online payment – login to our online bill pay via Muscatine Power and Water’s website
Phone payments – call Muscatine Power and Water at 263-2631
Paper check – sent by whatever means you choose, including US Postal Service
Which bills can I pay online?
You can pay your current monthly bill and past due bills from Muscatine Power and Water.
What are the costs for paying online?
There are no signup costs or subscription fees.
How should I enter my credit card information?
The information you enter on the Payment screen must be exactly the same as it appears on your credit card. This information collected will be used to authorize your payment.
How will I know that my payment has been accepted?
After you submit your payment, you will see a payment confirmation screen. It will contain your payment confirmation message. It will show an approved number for credit cards or a processed number for electronic check. You will also receive a confirmation email after your transaction is submitted. The email will include your account number, invoice number, amount paid, and confirmation message. If Muscatine Power and Water is unable to process your payment, you will receive an email informing you of the rejected payment. You may need to call Muscatine Power and Water in order to pay again.
Getting Help Who do I contact with questions about a bill?
If you are unable to find the information you need in your online payment history or open invoices, please call us at 563-263-2631.
I accidentally deleted my current email notification, what should I do?
If you are registered, you can login (via the Muscatine Power and Water website) and view the bill there or you can call Muscatine Power and Water and ask them to resend the email.
If I have additional questions or I am having trouble registering, who should I call?
Please call Muscatine Power and Water at 563-263-2631.
What if this website is down, who should I notify?
If the website is down or inoperable, please call Muscatine Power and Water at 563-263-2631.
Security Is my information secure?
Invoice Cloud uses the highest standards in Internet security. Account information displayed within the customer portal is truncated to protect confidential data. Any information retained is not shared with third parties.
Is my credit card and checking account information safe when I pay online?
Absolutely. Invoice Cloud will safely store all of your financial information using Payment Card Industry (PCI) Compliant systems. This includes truncating (abbreviating) account numbers so that even Muscatine Power and Water does not see your complete account information.
What is PCI Compliance and why is it so important?
PCI stands for Payment Card Industry, and compliance with the industry standards is a requirement for those that accept the major credit cards and for software providers who have applications which involve the transmission and/or storage of credit card information. If breaches are found on systems that are not PCI compliant, the major credit card companies have the ability to levy significant fines on the offending parties.
Who has access to my account?
Only you and Muscatine Power and Water authorized staff. No one will have access to your financial information as all check routing numbers and credit card numbers are truncated, so you never have to worry about security. As a security precaution, we don’t even show your full financial information back to you.
When does a lockout message occur?
To prevent unauthorized access to customer accounts (and as required for Payment Card Industry (PCI) compliance), an escalating timeout and lockout procedure is in place. This security feature is triggered by repeated failed logins. If you get a lockout message while attempting to login, you should contact Muscatine Power and Water at 563-263-2631.
The section provides a line-by-line breakdown of your electric utility billing.Promotional Messages
The section provides a line-by-line breakdown of your communications utility billing.Payments and Miscellaneous Charges
The section shows your last payment(s) as well as additional charges. If you have questions about any charge on your bill contact our Customer Service at 263-2631.