Mission - Muscatine Power & Water

At Muscatine Power and Water (MP&W), our customers are our driving force. MP&W was founded by this community for the purpose of serving the community. We are dedicated, we work hard, we are productive, we work smart, and we are focused.

Mission Statement

Muscatine Power and Water will competitively meet the needs and expectations of all our customers with a unique mix of services – water, electricity, and communications – for the direct benefit of our consumer-owners.

Objectives

Customer Satisfaction
Recognize customer satisfaction as the Utility's driving force and strive to exceed customer expectations.

Physical Resources
Efficiently acquire and safely construct, operate, and maintain the physical resources necessary to provide safe and dependable water, electric, and communications services.

Financial
Maintain a strong financial position by controlling costs and business risks with continuing emphasis on assuring revenues sufficient to meet future needs while remaining competitive.

Human Resources
Employ, retain, develop, and train a competent, cohesive, and safety-conscious work force that is adequately sized, fairly compensated, skilled, motivated and dedicated to meeting customer expectations.

Productivity
Maximize the utilization of physical, financial, and human resources to assure high quality, competitive services.

Social Responsibility
Participate in improving the quality of life in the community.

Communications and Public Relations
Enhance the understanding of customers, employees, governmental bodies and others relative to Utility policies, positions, and actions.

Business Development
Support the investigation, introduction, and practical utilization of proven new technologies, services, and management methods that may provide economic or other significant benefits to customers and contribute to the success of MP&W.